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This depends entirely on the case arrangement. For private law cases, payment responsibility is normally agreed upon by the parents or dictated by a court order (often split 50/50 or paid entirely by one party).
For public law cases, funding is typically spot purchased directly by the instructing Local Authority.

All fees must be received 48 hours in advance of the session.

Yes, provided it is supported by the court order or the agreed referral information. We recognise the value of wider family connections and can facilitate supervised family time that includes grandparents, siblings, or other significant people who are important to the child.

We understand that this process can feel overwhelming for a child. Where needed, we can arrange a preparation session with the child/ren. During these sessions, our team uses a gentle, child-focused approach. We can provide child-friendly introductory materials, and our supervisors spend time putting the child at ease before family time begins, ensuring the environment feels supportive, natural, and safe.

Yes. We specialise in high-conflict cases. Because our handovers and contact sessions are community-based and completely staggered, we ensure that the parents never have to see, meet, or interact with one another. Safety and strict legal boundary compliance are our highest priorities. Our team has significant experience working with domestic abuse cases and holds specialised training qualifications.

We operate under a strict attendance and cancellation policy outlined clearly in our referral process. If a parent is delayed, our priority is managing the child’s emotional well-being. We keep accurate logs of any lateness or non-attendance, as this information is vital for ongoing court reviews and future contact arrangements.

We do not include any opinions or judgments in our recordings. We focus on accurately capturing what is said and done during the session. This approach ensures that our recordings are clear and impartial, providing a reliable source of evidence that parents, family courts, and lawyers can trust.

We welcome both. We accept private self-referrals from parents directly, as well as formal professional instructions from Family Law Solicitors, Mediation Services, CAFCASS, and Local Authority Children’s Services.

Yes. All Compass team members hold enhanced DBS checks, are fully insured, and are extensively trained and experienced in Child Contact facilitation, Child Safeguarding protocols, and Domestic Abuse awareness.

We provide flexible availability seven days a week, including full and flexible availability during weekdays, evenings, and weekends to effectively support school schedules, work commitments, and foster placements.

Thorough, factual, and neutral contact observation recordings are securely emailed to the relevant parties or legal representatives within 48 hours of every session.